Introduction

Welcome to Luke & Spencer Behavioral Health ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide when you:

• Complete a contact form or request information about our services
• Schedule an appointment or consultation
• Sign up for our newsletter or educational resources
• Contact us with questions, comments, or feedback
• Apply for employment
• Participate in surveys or research studies

This information may include your name, email address, phone number, mailing address, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Information collected through cookies, pixel tags, and similar technologies

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Respond to your inquiries and provide information about our services
• Schedule appointments and consultations
• Send you appointment reminders and follow-up communications
• Send educational content and newsletters (you may opt out at any time)
• Improve our website, services, and client experience
• Analyze usage trends and preferences
• Prevent fraudulent activities and protect against illegal activities
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as website hosting, email delivery, and appointment scheduling systems
• Client Portal: When you use our client portal (TheraBook), your information is processed according to their privacy practices
• Legal Requirements: We may disclose information when required by law or to respond to legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information for other purposes with your consent

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may be inaccessible or not function properly.

Third-Party Links

Our website may contain links to third-party websites, including our client portal, social media pages, and educational resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Choices

You have choices regarding your personal information:

• Email Communications: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly
• Cookies: You can manage cookie preferences through your browser settings
• Access and Correction: You may request access to or correction of your personal information by contacting us
• Deletion: You may request deletion of your personal information, subject to certain exceptions provided by law

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information (note: we do not sell personal information). To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: